Organisation staff can share the same knowledgebank of FAQs from anywhere and centrally managed knowledgebase means less rework when required to find an answer and accuracy of information can be controlled.

aQtual is a powerful business tool and contains many management and reporting tools which are fully automated so you can generate specific reports at your fingertips. You can see real questions asked by your customers, find out what your top 10 questions and the most popular categories for the past week or any specific dates are, new questions captured, new information added or amended, full audit trail of your staff's activity including average response time and type of information provided to your customers, customer feedbacks and many more.

aQtual has helped many organisations create a better online presence and create value in the service to their customers. The information captured, stored and processed by aQtual have been valuable in assisting these organisations recognise the priority of customer service information and have used it to drive the content of their website. 

aQtual solution is mature and stable. It is fully hosted and maintained in Australia. We are a 100% Australian owned and managed company. We can provide you with a faster and secure solution with plenty of value add services that include business analysis, total project management, account management during and after sales, fully qualified technical help desk, quick response time, onsite support.